PlayWallet Support

Getting Started on the PlayWallet 4

• Registering with the PlayWallet (PW)
• Can I log into the PlayWallet via a single device?
• What is the PlayWallet (PW)?
• Error message: "Cannot reset password for the user as there is no registered/verified email or phone number"

KYC/AML 7

• What is KYC/AML verification?
• KYC Submission Guide
• KYC Submission Guide for Indian users
• How to conduct KYC via the PlayWallet (automated KYC)
• I have already conducted KYC with PlayUp or one of the other operational partners of the PlayChip. Do I need to do it again?

See all 7 articles

Two-Factor Authentication (2FA) 7

• What is Two Factor Authentication (2FA)?
• How do I configure Two-Factor Authentication (2FA)?
• I am having error messages using Google Authenticator and keep getting an invalid code
• I have tried resyncing and resetting my 2FA and still can't access my account
• I've lost my device and cannot log in because of the 2FA locked to that device

See all 7 articles

Withdrawing, Trading and Converting PlayChips 9

• How can I sell PlayChips?
• How do I withdraw PlayChips?
• Can I withdraw my PlayChips to any Ethereum address?
• Can I withdraw my tokens to an ERC20 compliant wallet?
• What is the difference between Paid (PLA) and Free (PLAF) tokens, and how do I convert them?

See all 9 articles

General FAQs 2

• What does my ticket status mean?
• How do I take a screenshot?

My Account 4

• I need to edit my personal details in the PlayWallet
• My PlayChip balance is incorrect
• I purchased PlayChips via the TopBetta/ClassicBet promotion. Can you help confirm my account details?
• I want to change the email address attached to my account

PlayChip Technical Information 1

• What are the technical details for PlayChip in order to add it as a custom token on MyEtherWallet, Metamask etc?

PlayUp FAQs 3

• I have a PlayUp account, but it does not work with PlayWallet
• Is PlayUp still offering free challenges?
• I used to log into PlayUp via Facebook and no longer have access to this address. What now?

Technical Issues 1

• I keep getting a blank, green screen when trying to load the PlayWallet