Due to the recent integration of the PlayChip into our partner platform PlayUp, and the listing of the PlayChip on four major international exchanges, we are experiencing extremely high volumes of manual KYC submissions. Please allow for 10-20 working days for KYC submissions to be approved. We are working diligently to approve these submissions as quickly as is possible.
TICKET STATUS TYPES ON THE PLAYXCHANGE SUPPORT PORTAL:
Being Processed: Your ticket is being processed
Awaiting your Reply: We require more information from you in order to process this ticket.
KYC Pending/AML Pending: You have submitted the correct documentation. Please be patient while your KYC submission is approved. No further action is required of you.
KYC Approved/Pending AML: Your KYC submission has been approved. Please be patient while we verify your AML status. No further action is required of you.
KYC Failed: You have failed KYC verification. We recommend reading the KYC Submission Guide in full immediately prior to, or whilst you complete a KYC Submission for manual verification.
AML Failed: You have failed AML verification.
Approved - Pending PlayXchange Approval: You have successfully passed KYC and AML verification. An email will be sent within 10 working days confirming your full verification on the PlayXchange.
We thank you for your patience and understanding.