Please create an account on the PlayXchange Support Portal (use the same email as what you use on the PlayXchange) and submit a support ticket under the ticket type "New Password Request".

Please note this is only possible if you have not yet successfully set up 2FA. If you are locked out via 2FA, please read the FAQs in the 2FA section.

You will be sent a new email from within three (3) working days.