If your balance on the PlayXchange is different to what was displayed on playchip.global, it could come down to a number of things that could include:

- Failure to qualify on a bounty/airdrop

- Credit card chargebacks

- Unverified crypto payments

Please submit a support ticket and include the screenshots of your proof of purchase, or payment confirmation emails you would have received from the token sale site. We will analyse these and if your full payment was received we'll update your balance.

For PlayUp users, only one claim link is available per account, and only one account is allowed per user in the PlayChip Ecosystem. This is mandated by law. If you had multiple PlayUp accounts, you will only be able to claim and withdraw your tokens from one of them.