Register an account with PlayWallet with a new email address.


Once this is done, create an account with PlayWallet Support with this same address. Raise a ticket requesting that a claim link be sent to your new email address in order to receive your PlayChips.


Please include the below when submitting your ticket:


- The old Facebook email address that was attached to your PlayUp account

- A photograph of your government-issued photo ID (NOT a scanned copy)

- A selfie of you holding this ID. Please ensure that only your face and ID are visibile in this selfie - we do not need to see your body. We need to be able to verify that you are holding the same ID.


A support agent will then verify that you are the correct owner of these tokens and email a claim link to you for you to redeem your PlayChips.