Please submit a "General Enquiry" ticket on the PlayXchange Support Portal.


You will need to submit government-issued photo ID documentation that matches your details on the PlayXchange & shows your:

  • ┬áName,
  • DOB, or
  • Address


Please also include a selfie of you holding the photo ID so we can verify it is the same person trying to access your account. Please list the old and new email addresses you'd like to use and we will get this changed for you.