KYC/AML

What is KYC/AML verification?
KYC (Know-Your-Customer) is mandatory identity verification required for the PlayWallet (PW) in order to distribute tokens. All token holders must pass KYC ...
Wed, 17 Jul, 2019 at 4:06 PM
KYC Submission Guide
All Indian residents may review our India-specific KYC guide available here. Before commencing the below process, please ensure that the name, date of b...
Wed, 17 Jul, 2019 at 4:35 PM
KYC Submission Guide for Indian users
Before commencing the below process, please ensure that the name, date of birth and address in your PlayWallet account reflect what is on your KYC documenta...
Wed, 17 Jul, 2019 at 4:30 PM
How to conduct KYC via the PlayWallet (automated KYC)
Please see this video for an overview in conducting this process. Auto-KYC is only available for a select group of countries. You can attempt it under t...
Wed, 17 Jul, 2019 at 4:36 PM
I have already conducted KYC with PlayUp or one of the other operational partners of the PlayChip. Do I need to do it again?
All PlayWallet accounts require KYC and AML verification prior to being able to withdraw tokens.  This is mandated by Australian law. 
Wed, 17 Jul, 2019 at 4:36 PM
Why has my identity verification been rejected on the PlayWallet?
We use an accredited third party in order to conduct KYC checks. This is done by access national identity databases and your information is verified against...
Wed, 17 Jul, 2019 at 4:37 PM
How can I tell if my manual KYC submission has been approved?
Usually emails are sent from support@playwallet.freshdesk.com once KYC verification has been complete.  However with the current backlog of KYC requests...
Wed, 17 Jul, 2019 at 4:38 PM