KYC/AML

What is KYC/AML verification?
KYC (Know-Your-Customer) is mandatory identity verification required by the PlayXchange (PXC) in order to distribute tokens. All token holders must pass KYC...
Thu, 28 Feb, 2019 at 2:54 PM
KYC Submission Guide
All Indian residents may review our India-specific KYC guide available here. Before commencing the below process, please ensure that the name, date of b...
Wed, 22 May, 2019 at 4:30 PM
KYC Submission Guide for Indian users
Before commencing the below process, please ensure that the name, date of birth and address in your PlayXchange account reflect what is on your KYC document...
Wed, 22 May, 2019 at 4:31 PM
How to conduct KYC via the PlayXchange (automated KYC)
Please see this video for an overview in conducting this process. Auto-KYC is only available for a select group of countries. You can attempt it under t...
Thu, 28 Feb, 2019 at 3:12 PM
I have already conducted KYC with PlayUp or one of the other operational partners of the PlayChip. Do I need to do it again?
Yes.  All PlayXchange accounts require KYC and AML verification prior to being able to withdraw tokens. This is mandated by Australian law. No exceptions.
Thu, 28 Feb, 2019 at 3:13 PM
Why has my identity verification been rejected on the PlayXchange?
We use an accredited third party in order to conduct KYC checks. This is done by access national identity databases and your information is verified against...
Mon, 24 Dec, 2018 at 10:36 AM
How can I tell if my manual KYC submission has been approved?
Usually emails are sent from support@playxchange.freshdesk.com once KYC verification has been complete.  However with the current backlog of KYC request...
Wed, 20 Mar, 2019 at 4:47 PM
I have have deleted Google Authenticator app - what should I do now?
Kindly submit a support ticket under the ticket type "Lost Device/Locked out via 2FA" on the PlayXchange Support Portal. You will need to sub...
Mon, 1 Apr, 2019 at 4:19 PM