Two-factor authentication (2FA) is a type of multi-factor authentication. It is a method of confirming users' claimed identities by using a combination of two different factors: 1) something they know, 2) something they have, or 3) something they are.


It is used by many industries, namely those involving financial products, to verify that the user attempting to access the account is indeed the correct person. This is akin to the ATM asking for a PIN code or a bank sending you an SMS code prior to logging into your online account.


For 2FA on the PlayWallet, we recommend using Google Authenticator - see our Two-Factor Authentication (2FA) Guide in the 2FA section of the support portal. Google Authenticator is regarded as one of the most secure 2FA applications due to its code expiration.


If you have set up Google Authenticator earlier, when you are asked to:


"Please enter your Two Factor Authentication (2FA)"


This is NOT the same as the email verification code that you were sent to verify your email which you use only once.  This is a code that you need every time you login and you get from the Google Authenticator App.  


Once the Google Authenticator App is opened, there will be a six digit code that changes every 30 seconds; you must enter the code and press "Verify" while the code is still present. 


If you use Google Authenticator for other apps and accounts, there will be more than one 6 digit code changing every 30 seconds.  Please ensure that you choose the code for PlayWallet and the email address of your Playlobby account.


If you have deleted the Google Authenticator App, removed the PlayChip entry from it or you have lost your phone, please read I've lost my device FAQ.