Two-Factor Authentication (2FA) : PlayWallet Support

Two-Factor Authentication (2FA)

What is Two Factor Authentication (2FA)?

Two-factor authentication (2FA) is a type of multi-factor authentication. It is a method of confirming users' claimed identities by using a combination ...

Wed, 31 Aug, 2022 at 11:41 PM

How do I configure Two-Factor Authentication (2FA)?

Setting up Google Authenticator & your PlayWallet login. PlayWallet uses Google Authenticator to provide a 2 step secure login to your PlayWallet ac...

Wed, 31 Aug, 2022 at 11:44 PM

I am having error messages using Google Authenticator and keep getting an invalid code

1. Open your Google Authenticator App. 2. Hit the three dots in the top right hand corner 3. Select 'Settings' 4. Select 'Time Corre...

Wed, 7 Sep, 2022 at 4:20 PM

I have tried resyncing and resetting my 2FA and still can't access my account

Please submit a support ticket via the portal or lodge it via our discord server. You will need to submit your details on the PlayWallet (Name, DOB and...

Wed, 31 Aug, 2022 at 11:46 PM

I've lost my device and cannot log in because of the 2FA locked to that device

Please submit a support ticket via the portal or lodge it via our discord server. You will need to submit photo ID documentation that matches your d...

Thu, 1 Sep, 2022 at 12:21 AM

I am changing my device and will no longer have access to my Google Authenticator app on my current device

Please submit a support ticket via the portal or lodge it via our discord server. You will need to submit photo ID documentation that matches your d...

Thu, 1 Sep, 2022 at 12:23 AM

I have have deleted Google Authenticator app - what should I do now?

Please submit a support ticket via the portal or lodge it via our discord server. You will need to submit photo ID documentation that matches your deta...

Thu, 1 Sep, 2022 at 12:23 AM